Refund policy

Returns, Defects, and Warranty Claims

All sales are final. Omnitech does not offer refunds, returns, or exchanges for reasons including, but not limited to, buyer's remorse, compatibility issues, change of mind, or incorrect product selection by the customer.

Customers must inspect their order upon receipt. Any shipping damage, missing items, or product defects must be reported to Omnitech within forty-eight (48) hours of delivery or pickup.

Products reported as defective within the applicable warranty period will be processed through Omnitech's warranty (RMA) procedure. Omnitech will, at its sole discretion, repair, replace, or provide an equivalent replacement product where a valid warranty claim is confirmed.

Warranty service does not cover damage resulting from misuse, neglect, unauthorized modifications, improper installation, accidents, power-related incidents, physical damage, software issues, or normal wear and tear. Customers may be required to provide photographs, diagnostic information, or return the product for inspection before warranty service is approved.